Our ESG policies are developed to support the efficient management of our priority material topics, ensuring that we address our most significant environmental, social and governance risks and opportunities relevant to our operations.
Our Sustainability Committee and the Board of directors are responsible for overseeing the development, review and implementation of these policies. We conduct regular assessments to ensure our approach remains aligned with evolving regulatory requirements, industry best practices and the expectations of our stakeholders. This governance framework allows us to integrate ESG considerations into decision-making and risk management processes across the organisation.
To drive continuous improvement, we’ve established structured monitoring and reporting mechanisms that track our performance against our sustainability goals and targets. This ensures that we maintain transparency, accountability and measurable progress in our ESG commitments. Additionally, we review our policies periodically to enhance their effectiveness and adaptability in an evolving operating environment. We’ve included details of the relevant policies that underpin our approach in each section of our progress updates later in this report.
- For more information about our ESG-related policies, visit www.airtel.africa
These policies are also available for our employees to access on our internal portal. - For more information about Code of Conduct, visit www.airtel.africa
Policy and scope | Critical areas of focus | Responsibility |
|---|---|---|
Anti-bribery and corruption policy | ||
Ensuring the company operates to the highest ethical standards and is legally compliant | Our zero tolerance approach to all forms of bribery, payment to government officials and political donations, and our policy for dealing with gifts, meals and entertainment, third parties and charitable donations. | Chief compliance officer
|
Code of Business Ethics for partners and suppliers | ||
The standards we require of our partners and suppliers to maintain a productive, ethical and responsible partnership | Legislation, ethical conduct, anti-corruption and bribery, intellectual property, fair business practice, labour and human rights, prohibition of child and forced labour, discrimination, health and safety, electromagnetic field (EMF) safety, fair remuneration, living and working conditions, working hours, freedom of association, responsible sourcing, environmental responsibility, data privacy and information security, tax evasion, and sanctions and trade control. | Chief supply chain officer |
Community grievance mechanism | ||
The processes to capture, assess and respond to any community concerns arising from our operations | Managing complaints and grievances, enhancing conflict resolution, transparency and accountability, and emerging environmental and social grievances in project areas. | Head, corporate communications and CSR |
Data protection and privacy policy statement | ||
Ethical and legal aspects of how personal data is handled and privacy rights of data subjects | Customer privacy, including losses of customer data and breaches of customer privacy, compliance with existing laws, regulations and/or other voluntary standards regarding the protection of customer privacy. | Chief compliance officer |
Environmental policy | ||
Our commitments to environmental protection and to minimising any negative environmental impact | Network, supply chain, reduction of GHG emissions, environmental stewardship, protection of natural resources and prevention of biodiversity loss. | Head of sustainability |
Human rights policy | ||
Our commitment to observing, protecting and promoting human rights | Discrimination and harassment prevention, inclusivity, workplace safety, freedom of association, freedom of expression, fair and equitable compensation, forced labour prohibition and opposition to the exploitation of children. | Chief compliance officer |
Responsible marketing policy | ||
Ensuring our marketing, communications and advertising are not misleading | Compliance with laws and regulations, transparency, approval processes, respect for stakeholders, non-discrimination and ethical attitudes. | Chief marketing and sales officer |
Modern slavery policy statement | ||
Upholding human rights and denouncing slavery, child labour, forced labour, inhuman treatment or dangerous or inhumane working conditions | Human rights, ethical business practices, ethical labour management, responsible supply chain management, zero tolerance to modern slavery, human trafficking, forced labour and child labour. | Chief compliance officer |
Occupational health and safety policy statement | ||
How we manage and optimise occupational health and safety in our business to prevent personal injury or any loss of human life | Occupational health and safety management system, hazard identification, risk assessment, incident investigation, access to healthcare and prevention of injury. | Chief human resources officer |
Stakeholder engagement policy | ||
Ensuring we understand stakeholder views and expectations | Community development plans and goals, partnerships, environmental and social impact, and anti-discrimination. | Group company secretary |
Whistleblowing policy | ||
Upholding high standards of transparency and integrity | Workplace and sexual harrassment, health and safety concerns, unethical business practice and conflict of interest. | Chief compliance officer |