ESG risk management

Category

Risk type

Nature of impact

Transition risks

Customer pressure

Change in customer expectations regarding the Group’s climate action leading to a decrease in sales negatively affecting revenues.

New regulations

Introduction of carbon taxes in the Group’s operating markets adversely impacting profitability.

New regulations

Lack of a credible action on climate change could result in increased stakeholder advocacy negatively impacting our operations, and in turn revenues.

New regulations

Increase in energy prices for use in logistics, own sites and leased assets in the event carbon taxes are imposed leading to an increase in cost.

Shareholder/stakeholder advocacy

Increasing requirements for mandatory disclosures of climate performance and climate risks with possible inaction leading to negative sentiments from customers, suppliers and lenders leading to decreased revenues and/or increased cost.

Reputation

Damage to brand reputation arising from a perceived lack of action on climate initiatives.

Physical risks

Flooding

Increase in frequency and severity of flooding attributed to rising sea level and/or increases in rainfall could damage our infrastructure, such as data centres, office buildings and tower sites.

Extreme weather events

Increase in frequency and severity of extreme weather events, such as tropical storms, cyclones and typhoons, could result in damage to our infrastructure.

Heat

Increase in in temperatures and the duration of high temperatures may result in increased cooling requirements for data centres and, consequently, increased operating costs in some of our markets.

Business disruptions

Loss of revenue and productivity due to business disruptions attributed to climate-related physical events, such as cyclones, coastal and river flooding.

Category

Risk type

Nature of impact

Opportunities

Enhanced market valuation

Improved ESG performance will have a positive effect on share price performance and investor perception.

Access to capital

Increased access to, and lower cost of, sustainable financing options.

Cost efficiency

Adopting renewable energy sources, such as solar and other environmentally friendly solutions, will enhance business processes.

Reputation

Improved company reputation will help us to attract and retain customers and employees, reducing customer acquisition and HR-related costs.

Risk name

Description

Key actions

Data privacy and information security

Protecting the personal data of our customers, suppliers and employees is important in building and maintaining the trust of our stakeholders. This includes implementing robust information and cybersecurity controls to mitigate the risks of unauthorised or unlawful access to personal data. Cyber and information security threat is one of the Group’s principal risks and is closely monitored by our Board of directors and executive management.

  • Strengthening of our privacy management controls across our operating markets in line with local legislation.
  • Regular cybersecurity awareness and phishing exercises for all employees as part of our first line security defence.
  • Continued enhancement to our defence-in-depth strategy through strengthening and governance review of key controls.
  • Annual surveillance certification for ISO 27001 and ISO 22301 for the Group.

Responsible supply chain

We uphold integrity and transparency in all our business practices, guided by strong ethical values and a commitment to sustainability. Our partners and suppliers play a crucial role in supporting these principles.

Our Code of Business Ethics for partners and suppliers outlines the standards to which we hold ourselves accountable, as well as our expectations for the partners who do business with us. We cannot do business with partners who do not share our values of responsible supply chain practices, which are essential not only for business growth but also for the wellbeing of our stakeholders and the environment.

  • Member of the Joint Alliance for CSR (JAC), an industry group focused on carrying out assurance reviews of ESG practices for common suppliers of member organisations.
  • Ongoing due diligence screening of third parties and suppliers as part of the onboarding process.
  • Annual recertification to our Code of Conduct and anti-bribery and corruption (ABAC) policy from our top 100 suppliers constituting 87.2% of our total spend.