Training and development
Provision of best practice training and development
We’re dedicated to delivering best practice training and development opportunities for all our people. As we continue to develop our products and services, we focus on building skills and capabilities across our business, with special attention to leadership development and functional capability enhancement. Through upskilling and reskilling programmes, we provide our people with the skills needed to develop their careers and navigate rapidly evolving commercial and economic environments.
We also provide ongoing functional training in key areas, including fintech, engineering and network skills. We ensure leadership growth through our executive development programme and, through training and opportunity, we actively promote greater participation of women in the technology and engineering sectors.
In 2024/25, our people completed a total of 250,249 courses which is a 4.9% increase from the previous year.
GRI framework
GRI 404-1 Average hours of training per year per employee
GRI 404-2 Programmes for upgrading employee skills and transition assistance programmes
GRI 404-3 Percentage of employees receiving regular performance and career development reviews
Our learning and development initiatives in 2024/25
Global talent accelerator programme
Launched in January 2025, this six-month programme accelerates leadership capabilities through project-based assignments in collaboration with senior leaders from Bharti Airtel Limited. Participants focus on strategic areas, such as customer lifecycle management, network-led marketing and global connectivity growth.
Commercial masterclass programme
Launched in September 2024, this specialised masterclass training strengthened technical and leadership skills of our people by enhancing a deep understanding of our network products and driving efficiencies for our 'go-to-market' business strategy at the OpCo level.
Training and development in action
Accelerating global talent
This Africa-India talent programme commenced in January 2025. It's a six-month programme designed to accelerate talent development and provide a global mobility solution aligned with Airtel Africa’s current business needs.
The key objective is to strengthen the teams' technical and leadership capabilities through project-based assignments under the coaching of senior business leaders from Bharti Airtel Limited in India.
Five participants were selected from sales, marketing and Airtel Business functions from across Africa. They're undertaking a thorough programme designed around their future roles and development needs in an increasingly integrated telecoms landscape. Each participant is assigned tailored projects and is mentored by senior leaders from Bharti Airtel Limited. This programme supports our ongoing commitment to continuously strengthen our people’s capability through robust ‘on the job’ coaching and exposure to larger markets and challenges.
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This isn’t just a career opportunity – it’s a challenge to think globally, act locally and lead with impact.
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Prisca Murigi
Marketing director, Airtel Kenya
Training and development in action
Empowering frontline excellence across 14 markets
Launched in September 2024, the commercial masterclass was a strategic initiative led by CEO Sunil Taldar to strengthen the capabilities of frontline sales teams across 14 markets. Designed to meet the evolving demands of the competitive telecoms landscape, the programme focused on sharpening the execution, leadership and customer-centric skills of our regional and territory sales managers.
This immersive two-day programme, which was developed in-house and delivered by our Group leaders, balanced consistent best practices with local market relevance. It focused on three core areas:
Customer excellence
Service quality for network
Leadership and coaching
With over 1,440 frontline commercial leaders and 115 senior leaders trained, this programme has driven notable improvements in customer engagement, route-to-market execution and team productivity. More than training, the commercial masterclass is a catalyst for building a high-performance culture centered on customer satisfaction and sustainable growth.
September 2024
115
managing directors and OpCo directors trained
October 2024
1,440+
regional and territory sales managers trained across the OpCos