Commitment to human rights

We are committed to upholding the rights, dignity and wellbeing of our employees, partners, customers and the communities in which we operate. Human rights considerations are integrated into our risk management and supplier due diligence processes. Oversight for human rights is embedded within our broader governance structure and supported by the Board and its relevant committees. We're pleased to report that there were no recorded incidents of human rights relating to discrimination, indigenous rights, child labour, or forced labour during the reporting period 2025/26.

Data privacy

As part of our daily operations, we process and manage customer data and remain committed to handling this responsibly. It is our duty to ensure that all our actions are fair, transparent and comply with local laws:

• We fully acknowledge our responsibility in safeguarding our customers’ personal data
• We employ industry-leading security systems to maintain world-class standards of data protection
• We monitor emerging cyber risks and strengthen our security framework through technology, training and risk management processes.

Supply chain management

Throughout our network of more than 2,700 partners and suppliers, we seek to maintain consistent standards of integrity and responsible business behaviour. We expect all third parties to uphold our principles of transparency and respect for human rights:

• To demonstrate our commitment to upholding human rights within our supply chain, we have a human rights clause as part of the contract signed by partners and suppliers
• Our vendors are required to follow our commitment to human rights and employment rights
• We conduct thorough due diligence before onboarding vendors and suppliers
• All our contracts require alignment with our Code of Conduct, including our commitments to diversity and inclusion, non-discrimination, freedom of association and collective bargaining, and zero tolerance for child or forced labour

Our people

With a workforce of over 4,500 full-time employees, we are committed to respecting and promoting human rights across our operations. We foster fair treatment, inclusivity and safe working conditions:

• We adhere to the labour laws in the countries where we operate
• We prioritise safe and conducive working conditions for our people
• We oppose slavery in any form, including zero tolerance of forced labour or child labour
• All employees must comply with our Code of Conduct and complete mandatory annual training – human rights training forms part of the onboarding requirements for new hires
• We treat our employees with care, and we respect their right to freedom of voice and association
• We promote equal opportunity and oppose discrimination in any form
• We recognise our employees’ rights to collective bargaining and freedom of association

Health and safety

The health and safety of our employees and contractors remains a priority. We are fully committed to maintaining a safe and secure working environment, ensuring that rigorous health and safety standards are upheld across all our operations:

• We seek to operate in full compliance with all legislation pertaining to health and safety
• We’ve developed and implemented policies, procedures and training to ensure the highest standards of health and safety – for both our employees and contractors
• We maintain health and safety management systems and regularly assess potential risks
• We prioritise both the psychological and physical wellbeing of our people

Care for our local community and the environment

We recognise our responsibility to minimise adverse impacts on local communities and the environment. We prioritise our people and the environment, ensuring that the natural ecosystems in which our employees and customers live are protected and preserved.

• We actively seek to ensure our activities do not infringe on the rights of people in the communities in which we operate or negatively affect our communities
• We’ve developed a decarbonisation strategy aimed at reducing our carbon footprint and ensuring we meaningfully contribute to addressing climate change
• We continually explore and implement measures to manage the impact of our waste
• We recognise and seek to responsibly manage the natural resources used in our operations and day-to-day activities
• For more information about Code of Conduct or Code of Business Ethics for partners and suppliers, visit www.airtel.africa
• See our human rights policy, data privacy policy and other ESG-related policies as published on www.airtel.africa These policies are also available for our people to access on our internal portal.