Definitions
4G data customer
A customer having a 4G handset and who has used at least 1 MB of data on the Group’s network via GPRS, 3G or 4G in the last 30 days.
Airtel Money (mobile money)
Airtel Money is the brand name for Airtel Africa’s mobile money products and services. The term is used interchangeably with ‘mobile money’ when referring to our mobile money business, finance, operations and activities.
Airtel Money customer base
Total number of active subscribers who have enacted any mobile money usage event in the last 30 days.
Airtel Money customer penetration
The proportion of total Airtel Africa active mobile customers who use mobile money services. Calculated by dividing the mobile money customer base by the Group’s total customer base.
Airtel Money transaction value
Any financial transaction performed on Airtel Africa’s mobile money platform.
Airtel Money transaction value per customer per month
Calculated by dividing the total mobile money transaction value on the Group’s mobile money platform during the relevant period by the average number of active mobile money customers and dividing the result by the number of months in the relevant period.
Capital expenditure (capex)
An alternative performance measure (non-GAAP). Defined as investment in gross fixed assets (both tangible and intangible but excluding spectrum and licences) plus capital work in progress (CWIP), excluding provisions on CWIP for the period.
Constant currency
The Group has presented certain financial information that is calculated by translating the results at a fixed ‘constant currency’ exchange rate which is done to measure the organic performance of the Group by removing the impact of foreign exchange rate movements on reported results. Constant currency amounts and growth rates are calculated using closing exchange rates as of 31 March 2025 for all reporting regions and service segments.
Customer
Defined as unique active subscriber with a unique mobile telephone number who has used any of Airtel Africa’s services in the last 30 days.
Customer base
The total number of active subscribers with a unique mobile telephone number who have used any of Airtel Africa’s services (voice calls, SMS, data usage or mobile money transactions) in the last 30 days.
Data customer base
The total number of subscribers who have consumed at least 1 MB on the Group’s GPRS, 3G or 4G network in the last 30 days.
Information and communication technologies (ICT)
ICT refers to all communication technologies, including the internet, wireless networks, cell phones, computers, software, middleware, video conferencing, social networking and other media applications and services.
Infrastructure sites, or sites
Physical network infrastructure comprising a base transmission system (BTS) which holds the radio transceivers (TRXs) that define
a cell and coordinates the radio link protocols with the mobile device. It includes all ground-based, roof top and in-building solutions.
IT load
Critical power, or IT load, often refers to the data centre load that is consumed or is dedicated to IT equipment such as servers, storage equipment and communications switches and routers.
Microcredit
Microcredit is the extension of very small loans (microloans) to predominantly unbanked borrowers who typically lack collateral, steady employment, or a verifiable credit history. It is designed to support entrepreneurship, essential needs of consumers and alleviate poverty.
Mobile services
Mobile services are our core telecom services, mainly voice and data services, but also including revenue from tower operation services provided by the Group and excluding mobile money services.
Net security provider
Tackles its own security concerns by enhancing security services to institutions in our operating countries in addition to investing in our own security. This is done by addressing common security concerns, including dealing with transnational piracy or responding to disasters.
Next-generation network
A next-generation network is a generic term that describes the evolution and migration of fixed and mobile network infrastructures from distinct, proprietary networks to converged networks based on IP.
Operating company (OpCo)
Operating company (OpCo) is a defined corporate business unit, providing telecoms services and mobile money services in the
Group’s footprint.
Rural areas
Definition of rural varies from country to country and denotes the population density per specific site.
Scope 1, 2 and 3 (GHG) emissions
Scope 1 are those direct emissions that are owned or controlled by a company, whereas scope 2 and 3 indirect emissions are a consequence of the activities of the company but occur from sources not owned or controlled by it.
Single-use plastics
This includes plastic stirrers, straws, plates (including paper plates with plastic lining), cutlery (forks, knives, spoons and chopsticks), cotton swabs, balloon sticks, oxo-degradable plastics and beverage containers that do not have tethered caps and lids, plastic bags,
all forms of polystyrene and polyvinyl chloride (PVC) food and beverage containers, and plastic packaging made of mixed materials (i.e., multi-layered plastics).
Smartphone
A smartphone is defined as a mobile phone with an interactive touch screen that allows the user to access the internet and additional data applications, providing more advanced functionality to that of a basic ‘feature’ phone which is used only for making voice calls and sending/receiving text messages.
Smartphone penetration
Smartphone penetration is calculated by dividing the number of smartphone devices in use by the total number of customers.
The GSMA
A global organisation unifying the mobile ecosystem to discover, develop and deliver innovation foundational to positive business environments and societal change.
Zero-rated educational content
The user does not have to pay any mobile data charges to access content.