Health and safety management system

Our health and safety management system provides a structured framework for identifying, managing and mitigating workplace risks across our operations. Our approach is guided by Group-wide policies that establish minimum standards across all operating companies, supported by local procedures aligned with national labour regulations and occupational health requirements in each market. Our framework is also informed by international best practice, including the IFC Performance Standards and the World Bank's environmental and social framework.

Risk assessments are conducted regularly across operational sites and office environments, to identify potential hazards and implement appropriate mitigation measures. These assessments inform safety procedures, training requirements and operational controls designed to reduce risk and protect our people.

Our occupational health and safety policy applies to both on-roll and off-roll employees, ensuring broad and inclusive protection. During the year, we strengthened our management of contractor health and safety by developing dedicated contractor safety procedures and increasing the frequency of site inspections, reinforcing a shared culture of safety across our extended workforce.

Health and safety performance is reported regularly to the Sustainability Committee and ARC as well as to the ExCo and the Board, enabling senior oversight and timely intervention where improvements are needed.

We also maintain reporting channels that allow employees and contractors to raise concerns or incidents promptly, with corrective actions tracked to resolution.

Training and awareness

Training and awareness are central to maintaining strong health and safety standards across our operations. We provide structured training programmes for employees and contractors to ensure that environmental, health and safety risks are understood and managed effectively. These programmes combine Group-level guidance with role-specific training and practical operational safeguards, helping embed a culture of safety across our 14 markets.

Building the capacity of our environmental, health and safety (EHS) system at OpCo level

We continue to strengthen the governance and oversight of our environmental and social management system (ESMS) by building the capacity of the Health and Safety Committees across our 14 operating companies (OpCos). These committees play an important role in monitoring environmental, health and social risks, supporting compliance with Group policies and ensuring consistent implementation of safety standards across diverse regulatory environments.

In 2025/26, we delivered targeted training programmes designed to enhance knowledge, reinforce best practice and strengthen operational oversight of EHS risks.

1. General EHS training

In 2025, a comprehensive training programme was delivered to Environmental, Health and Safety Committee members across all OpCos. The programme provided a strong foundation in environmental management and workplace safety, alongside guidance on relevant reporting frameworks and governance requirements.

The training covered a number of core areas including:

• Risk management practices
• Accident and incident investigation procedures
• EHS reporting requirements
• Road safety measures

In total, 155 committee members completed this programme, strengthening the Group’s ability to identify risks, investigate incidents and promote safe working practices across operational environments.

2. Specialised EHS training

Recognising the specific risks associated with telecommunications infrastructure operations, we also delivered a specialised programme for teams responsible for TowerCo and FibreCo operations. This training focused on higher-risk operational activities and reinforced safeguards required to maintain strong environmental, health and safety standards. Key topics included:

• Safe practices for working at heights
• Confined space operations
• Electrical safety protocols

The programme also emphasised the importance of environmental impact assessments and performance reporting, supporting greater accountability and transparency in operational risk management.

Through these initiatives, we continue to strengthen the capability of our Health and Safety Committees to oversee and implement our ESMS effectively.

Operational safety training

Employees and contractors working in operational environments receive role-specific safety training to ensure they understand potential hazards and the procedures required to manage them effectively. Training covers a range of contexts relevant to our operations, including motorbike defensive driving for field teams, working at height for engineers, electrical safety and emergency response procedures.

Regular health and safety drills are conducted across our operations to reinforce preparedness.

Employee wellbeing

We continue to invest in employee wellbeing programmes across our OpCos, recognising that healthy, supported people are central to a high-performing organisation. Our wellbeing benefits cover access to comprehensive medical care, including enhanced health insurance across our OpCos, medical roadshows that bring wellness check-ups and consultations with licensed professionals directly to employees, and employee assistance programmes covering both physical and mental health. These initiatives are complemented by wellbeing awareness campaigns tailored to the needs of employees in each operating market.

Our total recordable injury frequency rate (TRIFR) for 2025/26 was 0.51 (0.53 in 2024/25), reflecting our continued focus on improving workplace safety standards across our operations.