Business model

Airtel Africa is a leading telecoms and financial services provider, transforming lives across the continent through increased digital and financial inclusion.

We provide essential services to 183.5 million customers

Woman in a red jumper smiling while on her phone

Voice

Pre- and post-paid wireless voice services, international roaming and fixed-line telephony services

Woman smiling while typing on her laptop

Data

Including 4G, 5G, home broadband and enterprise services, fibre and data centres

Woman buying groceries from a stall holder, using a card reader

Mobile money

Including digital wallet payment systems, microloans, merchant services, savings, insurance and international money transfers

Our differentiated operating model is unique

Reliable, highly digitalised network that’s consistently expanding

A modernised network offering 2G, 3G, 4G and 5G, largely on efficient RAN technology. The network continues to expand reach and capacity through the rollout of new sites, which have reached 40,378 sites, and 81,900km of fibre across the African continent. Continuous investment in improvements in speed, resilience and reliability.

Distribution network at scale to get us closer to existing and potential customers

A wide network of 117,000 exclusive infrastructure outlets, including mini-shops, kiosks and Airtel Money branches (AMBs) supported by an increasingly digitalised sales approach. In total, the network covers more than 520,000 customer-activating outlets to enable more customer sign-ups.

Outstanding customer experience

Simple, convenient and simplified customer journeys to remove friction and build trust for customers, including through our MyAirtel app. Straightforward ‘more for more’ pricing plans, tailored to market conditions, which mean the cost of connection continues to fall in real terms.

Lean, efficient operating model

A relentless focus on cost efficiencies to ensure profitable growth. Digital transformation, cost discipline, process automation and strong partner relationships help streamline operations and ensure resource optimisation while enhancing the customer experience.

Key strengths underpin our performance

Digitisation and innovation

See Our strategy

Disciplined capital allocation

See Financial review

Robust risk management framework

See How we manage our risk

Strong corporate governance

See Governance Report

Sustainability strategy

See Sustainability strategy

We create consistent value for stakeholders

Our customers

Convenient and competitive services that enable people to connect, live and work. Reaching the financially excluded to drive financial inclusion and unlock opportunities.

Our economies

Direct and indirect contributions of $2.0bn in 2025/26 (vs $1.7bn in 2024/25). 2.4 million people earning through working as Airtel Money agents

Our people

Direct employment in a growing business offering competitive pay and training. ‘I am Airtel’ – a culture where every one of our people can achieve their full potential.

Our communities

Programmes to support education, health and wellbeing as well as disaster relief with total spend on CSR programmes of $6.3m in 2025/26.

Our shareholders

Constant currency revenue growth of 24.0% and 280 basis point increase in underlying EBITDA margin in 2025/26. Total dividend of 7.1 cents, an increase of 9.2%, supported by the $100m share buyback programme which was completed during the year.