Business model
Meeting the need for connection and digital and financial inclusion
Our business model responds to huge unmet demand from millions of customers and potential customers in markets with significant growth potential.
Business model
Meeting the need for connection and digital and financial inclusion
Our business model responds to huge unmet demand from millions of customers and potential customers in markets with significant growth potential.
Providing essential services to 166.1 million customers...
Voice
Pre-and post-paid wireless voice services, international roaming and fixed-line telephony services
Data
Including 4G, 5G, home broadband, fibre and data centres
Mobile money
Including digital wallet payment systems, microloans, merchant services, savings, insurance and international money transfers
through a unique, differentiated operating model...
Reliable, highly digitalised network that’s consistently expanding
A modernised network offering 2G, 3G, 4G and 5G, largely on efficient RAN technology. The network continues to expand through the rollout of new sites, which have reached 37,117 and 78,714 km of fibre across the African continent.
Distribution network at scale to get us closer to existing and potential customers
A wide network of 110,000+ exclusive infrastructure network, including mini-shops, kiosks and Airtel Money branches (AMBs) which are supported by an increasingly digitalised approach. In total, the network covers more than 390,000 customer-activating outlets to enable more customer sign-ups.
Outstanding customer experience and simple, transparent pricing
Simple, convenient and intuitive customer journeys supported by a digitised offering to remove friction for our customers. Straightforward pricing plans based on the principle of ‘more for more’ – meaning that the cost of connecting continues to fall in real terms. A tailored pricing strategy that varies depending on market conditions.
Lean, efficient operating model
A relentless focus on cost efficiencies to ensure profitable growth. Digital transformation, cost discipline, process automation and strong partner relationships help streamline operations and ensure resource optimisation while enhancing the customer experience.
enabled or facilitated by...
Digitisation and innovation
See Our strategy
Sustainability strategy
Robust risk management framework
Strong corporate governance
See Governance
Disciplined capital allocation
See Financial review
to create value for...
Our customers
Convenient and competitive services that enable people to connect, live and work. Reaching the financially excluded to drive financial inclusion and unlock opportunities.
Our economies
Direct and indirect contributions of $1.7bn in 2024/25 (vs $1.7bn in 2023/24). 1.7 million people earning through working as Airtel Money agents and in our distribution networks.
Our people
Direct employment in a growing business offering competitive pay and training.
Our communities
Programmes to support education, health and wellbeing as well as disaster relief with total spend on CSR programmes of $2.7m in 2024/25.
Our shareholders
Constant currency revenue growth of 21.1% and 46.5% underlying EBITDA margin in 2024/25. Total dividend of 6.5 cents, an increase of 9.2%, supported by $120m of share buy-backs during the reporting year.