Transforming the customer experience
Great customer experience is at the heart of our strategy. Across the business, we’re investing in providing a best-in-class network, digitising our services and simplifying customer journey so that our voice, data and mobile money services can continue to transform customers’ lives, every day.
Voice
Transforming conversations
Our mobile voice services bring millions of people together across Africa. Our 166.1 million customers choose our transparent, affordable voice products to speak to loved ones, run their businesses and live their lives – and with 50% of people in our markets still unconnected, we continue to invest in ensuring millions more customers can have a great voice experience every year.
Airtel Money
Airtel Money
Transforming money transfers
Our 44.6 million Airtel Money customers seek convenient, fast and simple ways to transfer money to family and friends – whether they’re across the street, in a neighbouring country or on the other side of the world. To meet this demand, we’ve developed MyAirtel app, providing a single, secure platform where transfers are safe and convenient. Additionally, our partnerships with international money transfer operators and hubs, enable customers to send and receive money transfers to and from more than 90 countries.
Transforming entertainment
Reliable, high-quality connections through our SmartConnect 5G hubs are transforming customers’ experience of sport, films and gaming in their homes. 5G technology offers high-quality streaming, low latency, increased availability, improved reliability, higher performance and stable connectivity. Our home broadband (HBB) products are changing the game for data use in our markets – and with SmartConnect 5G hubs, our customers never need to miss the moments that matter.
Data
Data
Transforming relationships
We’re in the business of connecting people – and meeting our customers’ growing love of using fast, reliable data to stay in touch. We’re delivering best-in-class service and 4G networks in our markets while ensuring our network is ready for future 5G demand.
Data
Data
Data
Transforming education
Data services are transforming the way young people across Africa can access education – and bringing new opportunities to teachers and educators. While our partnership with UNICEF helped provide free internet access to around 1.6 million schoolchildren to-date, we know access to the internet more widely is broadening the horizons of millions more.
Transforming business
Whatever the size of the business, mobile money services help merchant customers unlock opportunities every day by allowing them move away from cash-based transactions and into the digital economy. We’ve developed an ecosystem of services for business customers, including merchant payments, loans and savings.
Airtel Money
Airtel Money
Airtel Money
Transforming payments
Airtel Money’s payment services reflect speed, security and convenience, enabling our customers to fully embrace the digital economy and simplify their daily transactions. This year, we welcomed 6.6 million new Airtel Money customers, with millions more opting for our services to effortlessly manage everyday expenses, such as utility bills, TV subscriptions and school fees. Our commitment to service excellence and technological innovation continues to enhance the customer experience and win new customers.